1. Do you provide gift packaging?
Should your purchase be intended as a gift for a special someone, we’ d be delighted to provide gift wrapping services for a small fee. Simply email: laluna@wellness.com and we will create a magic.
2. How long does the average burn time last for your candles?
Our candles typically have a burn time of 50 hours and more.
3. What kind of wax do you use in your candles?
We use natural soy wax which is biodegradable and vegan friendly. It provides pure burn and it is free from harmful substances.
4. How should I properly care for my candles?
First burn is always the most important. Allow your candle to burn for approximately 2 hours on its first use until the entire surface becomes liquid. This helps to prevent tunneling. Before lightening your candles, trim your wick to 0,5 cm to ensure a clean and even burn. Limit each burn to 3-4 hours to prevent overheating. Store your candle in a cool, dry place away from direct sunlight. Safety first! Always place candles on a heat- resistant surface and keep them out of reach of children and pets. Never leave a burning candle unattended.
5. Do you offer international shipping?
Currently we only ship within UAE. Any updates on international shipping will be posted on our website and social media.
6. What should I do if my candle arrives damaged?
Please contact us directly at laluna@wellness.com with photos of the damaged item, and we will assist you further.
7. Do you offer wholesale options for your candles?
Yes, we have a wholesale program. For more details, please reach out to laluna@wellness.com.
8. What ingredients do you use in your bath bombs?
Our bath bombs are crafted with natural ingredients such as shea butter, sweet almond oil, epsom salt and essential oils. They are free from harsh chemicals and additives.
9. Are your bath bombs suitable for sensitive skin?
Yes, our bath bombs are formulated with gentle ingredients, making them suitable for sensitive skin. However, it is always recommended to check the ingredient list for personal sensitivities.
10. Do your bath bombs contain any artificial colors or dyes?
No, we avoid artificial colors and dyes. Our bath bombs come from natural, plant- based sources.
11. How should I store my bath bombs to maintain their freshness?
Store your bath bombs in a cool, dry place away from direct sunlight and moisture to preserve their quality.
12. Do you offer bath bombs with specific scents or therapeutic benefits?
yes, our bath bombs come in a variety of scents, each designed to provide a unique sensory experience. They also include essential oils for added therapeutic benefits.
13. Do you offer gift packaging for your natural bath bombs?
Certainly! We provide gift packaging options for our bath bombs for a small additional fee. Feel free to contact us on laluna@wellness.com fro more information.